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GreenfieldTech Dialer API
Automatic dialers are considered one of the best tools to optimize the performance of your contact center. While most contact center managers believe they need a "Predictive Dialer", in many of the case, this belief is either wrong and sometimes may even harm your contact center's productivity and performance.
GreefieldTech's Dialer API is not a dialer, it is a dialer API framework, allowing a developer to customize it exactly to your requirements. Be it a contact center, a web based callback service, an SMS callback service or any other type of service that may require automatic outbound dialing, the GreenfieldTech Dialer API is the best product to do the job.
Unlike traditional dialers, who are usually self-encolsed units - with very rigid expansion options, GreenfieldTech's Dialer API is an extendable environment - allowing the dialer to expand and grow as your requirements do. Using the dialer's high-speed origianation capabilities, your CRM/ERP/MIS team can implement any of the following dialers:
- Power Dialer
- Progressive Dialer
- Predictive Dialer
- Preview Dialer
In addition, in conjunction with the dialer's high speed (up to 35 call originations per second) and the ability to account for each dial attempt, the GreenfieldTech Dialer API had been utilized for building one of the world most successfull web-based, FREE calling, service. You can register at http://www.poketalk.com to view a live demo of the Dialer API at work.
Control of the API is maintained through an XML-RPC over http/https interface, allowing your web developers team to integrate the dialer API at ease, without the need to program highly complex scenarios.
Thanks to the light-weight design of the dialer API, it is fully capable of being maintained in virtualized environments, such as VMWARE and Amazon EC2. Lab tests of both virtualization and cloud computing environments had shown performance of up to 20 call initiations per second, utilizing an Amazon EC2 instance, allowing for "dialer-on-demand" capabilities.
For more information about GTD-API, contact info at greenfieldtech.net.
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