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GreenfieldTech Recorder API
Most Call/Contact center recording systems operate in a zero-knowledge environment. This operational structure indicates that while a recording may be completely archived and monitored, the possibility of correlating the recording with a specific business oriented logic is virtually impossible.
GreenfieldTech Recorder API (GTR-API) aims to negate this situation, by providing a recording system that can be integrated with your existing PBX systems, but also with your CRM or Contact Center management system. By enabling a unique identification structure for each call, GTR-API is capable of distinguishing between calls and associated business logic processes.
GTR-API is the ideal solution for contact centers, dealing with paperless transactions, where a clear documentation of a billing related call is required. Utilizing GTR-API will enable your CRM team to immediately query the recordings database for a unique identifier, identifying the specific recording session.
 Coneptual diagram
GTR-API is agnostic to the connectivity media, allowing for PSTN (Digital/Analog) and VoIP (SIP/IAX2) to be intermixed into a single recording structure. Utilizing a standards based web API (XML-RPC), integration with your existing CRM infrastructure is a fairly simple task.
Being an API at heart, GTR-API can be modified and shaped to your requirements, making it the ideal recording solution for call/contact center market.
For more information about GTR-API, contact info at greenfieldtech.net.
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