Asterisk the world’s de-facto standard for Open Source PBX and IVR systems. With Asterisk, any PC can be turned into a full features PBX or IVR in a matter of minutes. GreenfieldTech had made it its business to support the various Asterisk based systems that are available on the market, be it the various Open Source distribution variants of Commercially available products. Simply select the support plan you require from the table below and contact us.
SMB L1 |
SMB L2 |
PRO L1 |
PRO L2 |
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The Basics |
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| Asterisk Servers | 1 | 1 | 1-5 | 1-10 |
| Support Cases per month | 2 | 5 | 10 | 25 |
| Additional Server | 425$ | 325$ | ||
| Contacts | 1 | 1 | 2 | 3 |
Supported Asterisk Varients |
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| Asterisk GPL (1.4, 1.6, 1.8) | Yes | Yes | Yes | Yes |
| Elastix ,TrixBox, PIAF, FreePBX | Yes | Yes | Yes | Yes |
| A2Billing | Yes * | Yes * | Yes * | Yes * |
| PHPAGI, AsteriskJAVA | Yes | Yes | Yes | Yes |
Commercial Varients |
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| PIKA WARP | Yes | Yes | Yes | Yes |
| ODIN Alvis | Yes | Yes | Yes | Yes |
| Positron Telecom | Yes | Yes | Yes | Yes |
| CrystalClear | Yes * | Yes * | Yes * | Yes * |
| Voicespin | Yes * | Yes * | Yes * | Yes * |
| Voipli | Yes * | Yes * | Yes * | Yes * |
Response Times |
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| Phone Access | Office Hours | Office Hours | 24 x 5 | 24 x 7 |
| Human Response time frame | 48 Hours | 48 Hours | 4 Hours | 4 Hours |
| Remote Troubleshooting | Yes | Yes | Yes | Yes |
Included Support Types |
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| Consulting | No | No | Yes | Yes |
| Scheduled Upgrades | No | No | Yes | Yes |
| Configuration Review | No | No | Yes | Yes |
| Performance Review | No | No | Yes | Yes |
| AGI Scripting Review | No | No | No | Yes |
| Security Assessments | No | No | Yes * | Yes * |
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Commercial PBX
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A2Billing
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GreenfieldTech renders various Asterisk security related services through its Guru Mentoring program. As part of our support package, customer may acquire an additional security assessment package, to ascertain if their Asterisk system can be compromised or not. Security Assessments are priced individually.
Please note that the above pricing and support services are for Office PBX systems only. If you require support for an IVR system, a soft switching environment or another type of Asterisk based application, please contact us for pricing information. Your requirements will be assessed by our technical team and priced accordingly.
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